One Night at the Call Center

Tags

call center,fiction,based on real life call centre experiences

Summary

Story of Call centre workers in India who attend at unearthly hours in their land to needs of people at the other end of the world, often getting abused into the bargain, all due to an easily available lucrative source of income. These people get recruited out of colleges, something of a drastic change from yore when well qualified graduates of most disciplines found it difficult a la Citadel and were disillusioned.

Description

Six friends work nights at a call center in India, providing technical support for a major U.S. appliance corporation. Skilled in patience–and accent management–they help American consumers keep their lives running. Yet behind the headsets, everybody’s heart is on the line.